2nd Line Support

Mana Resourcing Ltd

  • Peterborough, Remich

  • Publié : 2022-11-17
  • Partager:

Détail d’emploi

  • Place Line Support

Description

Job Title: 2nd Line Support
Location: Peterborough
Salary: GBP25,000 - GBP27,000
Contract Type: Permanent
Applicants MUST: Have experience of providing support via remote control applications.

The COMPANY
Our client is a renowned IT services provider. They have been established for over 25 years and have a user base of over 3000. They offer managed services packages to fulfil a wide range of service level requirements.

The ROLE
The successful IT 2nd Line Support candidate will be required to do the following:
*The role is a 50/50 hybrid (work from home) position.
*To provide a high level of service to clients in a deadline driven environment and work to an agreed service level.
*Maintain relationships with fellow IT staff and the business.
*Ensuring excellent and professional communication.
*Ability to keep up on new and existing technologies
*A team player is punctual, positive, organised and self-motivated.
*Takes a calm, focused, considered and analytical approach to problem escalation situations
The CANDIDATE
Our client is looking for strong 2nd Line support candidates with the following experience:
*Experience in a 1st line and 2nd line role providing support via remote control applications.
*Technical background of Windows 7/8/10/11 and Mac-based OS, Microsoft Office and 365.
*Trouble shooting skills
*Experience of network & local printers.
*Good experience of internet browser software and configuration.
*Understanding of the basic concepts of networking in a structured cable environment.
*Experience / good understanding of desktop technologies
*Server AD administration skills
*The candidate will need a full, clean, UK driver's license for occasional visits.

This role is commutable from:

Peterborough
Stamford
Corby
Oakham
Bourne
Spalding
March
Huntingdon

ALTERNATIVE JOB TITLES: IT Helpdesk, 1st Line Support, 2nd Line Support, IT Support, Help Desk Technician, IT Helpdesk Support, Helpdesk Analyst, First Line Support, Second Line Support

Mana Resourcing is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are established to service and support the recruitment requirements of modern businesses and candidates alike. Mana are looking for IT Helpdesk, IND1, 1st Line Support, 2nd Line Support, IT Support, Help Desk Technician, Helpdesk Support, Helpdesk Analyst, First Line Support, Second Line Support
   
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