Desktop Support Engineer Lvl 2

PerunHR

  • Travail à plein temps
  • Luxembourg, Luxembourg

  • Publié : 2022-11-20
  • Partager:

Détail d’emploi

  • Place Desktop Support Engineer

Description

Since our inception, PerunHR has been focused on building a strategic, quality outsourcing practice. We offer recruitment process outsourcing services by implementing a modern recruitment system, using the latest recruiting and screening solutions, modern online job boards, and Applicant Tracking Systems. We help our clients find perfect fits for their vacancies and support candidates to connect with our clients and achieve their goals together. In a market with numerous service providers, by nurturing our core values, our staff apply and improve specialized knowledge in the required field while ensuring high expertise in providing services.

For our client, we are looking for a Desktop Support Engineer (On-site / Full time) to support the current and ongoing projects.



Job Overview:

Desktop Support Engineer will provide day-to-day local/remote desktop support, receive inbound calls, answer questions, troubleshoot, and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. Desktop Support Engineer also needs to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Providing Break Fixes, fault diagnosis, resolution, and fault analysis to customers’ various core operating systems and platforms, as well as being able to provide support and apply desktop fault resolution for the approved application suite. If you’re computer-savvy and enjoy supporting end users, we’d like to meet you.



Responsibilities::


  • Provide first/second level contact and problem resolution for customer issues.

  • Work with Third Party Vendors to remediate complex AV issues as needed.

  • Provide timely communication on issue status and resolution.

  • Maintain ticket updates for all reported incidents.

  • Install, upgrade, support, and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.

  • Install, upgrade, support, and troubleshoot for printers, and computer hardware (also support Apple PC users).

  • Performs general preventative maintenance tasks on computers, laptops, and printers.

  • Performs remedial repairs on Desktops, laptops, printers, and any other authorized peripheral equipment.

  • Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.

  • Performs other duties as assigned.


Requirements:


  • Broad experience of IT with a basic understanding of Networks, Servers, Audio/Visual, Smart Devices, and Telecoms.

  • Speaking French and English language fluently.


Technical Skills:


  • GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.

  • Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.

  • 1-2 years of experience in Windows Desktop support.

  • Basic knowledge of Mac operating system to support Apple pc users.

  • Basic Networking Experience.


Other Skills:


  • Adaptable and flexible in a fast-changing industry and work environment

  • Proven analytical, troubleshooting, and problem-solving skills.

  • Proven ability to multi-task, effectively determine priorities, and meet SLA’s.

  • Excellent communication relationship-building and internal customer service skills.

  • Flexibility and teamwork for work in a project-based environment.


Benefits:

Gross Salary: 3.500k - 4.000k EUR / monthly
   
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